25 and 33 Canada Square
33 Canada Square, Canary Wharf
Client: Citigroup
Role: Best Practice Change Management
Citigroup’s European General Services provide "soft" facilities to the European Corporate Estate and this assignment was focused around a relocation project of some 4,000 staff, across London, to new Headquarters at Canary Wharf. This comprised a number of distinct elements:
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Programme management for the provision and/or transfer of reprographic; audio visual; telecommunications, mail and messenger services; catering and vending and reception services concurrent with the move to the new corporate Headquarters.
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Developing and establishing good practice procedures and processes to deal with internal churn, project management and move management and promulgating them through the client organisation.
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Close down and retirement of all "soft" facilities in vacated buildings.
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Liaising with end-user business units and, with them, developing changes to their business practices to take advantage of opportunities created by the move including; increases in efficiency and productivity, new technologies and "smarter" working.